Newtech Global
We are the most respected business process outsourcing company (BPO) in the Dominican Republic JOIN THE TRIBE SERVICES

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What is Newtech Global?

Today the business environment is changing fast. In Newtech Global we help our clients adapt to it working together with a long-term strategic partnership vision. Because they way to achieve results requires the utilization of proven solutions with an experienced partner who understands the challenges of your business.

Every client is unique, and achieving success requires a tailored BPO solutions proposal that will consider the business industry and the unique challenges of the each client. The comprehensive solutions proposal can include customer acquisition, retention, customer service, and process reengineering. Our tailored model approach is based on three fundamental steps:

Vision

Understanding the client’s vision: goals and objectives, short through long-term.

Analisis

Review, analysis, diagnosis and solutions design incorporating best practices.

Execution

Take a look at our service portfolio to learn how we can help. Contact us for more information.

Work Areas

  • Direct response campaigns: TV, Internet, media
  • Customer service campaigns: Telecommunications, white lines and customized solutions

Our Services

Customer Service

  • Solutions, reports, complaints records
  • Information, consultation, welcome package, after-sales service

Automated Services

  • Registration & Activation
  • Data updates
  • Report of problems and solution

Speech Recognition

  • Information of office and customer service center

Virtual Agent

  • Allows delivery of personalized voice messages to customers at a lower cost

IT Assistance Services

  • Incident Request Management (IR)
  • Product warranties
  • Online customer support for electronic help (live chat)
  • Customer support online telephone help

BackOffice Processes

  • Data entry
  • Documentation
  • Collection and verification
  • Transcription of forms

Remote Call Center

  • Lease the technological infrastructure of Newtech Business Suite through the Internet to run your call center

Strategic Alliance

At Newtech Global we work with customers as a strategic partner contributing to our vision, proven experience and creativity so that our clients’ business is successful. We look at the overall business landscape, not just the part that can be outsourced, offering essential added value that exponentially increases the final results.

Strategic Alliance

At Newtech Global we work with customers as a strategic partner contributing to our vision, proven experience and creativity so that our clients’ business is successful. We look at the overall business landscape, not just the part that can be outsourced, offering essential added value that exponentially increases the final results.

Join the Tribe

We focus on finding the best talent for every role. Our people are the most significant asset we have, and having the best people sets us apart from other companies. We care about our team well-being, abilities, and potential; and we work very hard to keep everyone with us. Because having fun at what you do provides better business results.

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Ideal Location

Based in the Dominican Republic, in the heart of the Caribbean, we are strategically located to provide timely services to clients worldwide. Cultural affinity, strong language skills and geographic proximity are just some of the additional benefits we can offer our national and international clients.

Centro de Operaciones 1: Calle Higuemota 7, Santo Domingo
Centro de Operaciones 2: Av. Rómulo Betancourt 1460, Santo Domingo 10112
Centro de Operaciones 3: Av. José Contreras 44, Santo Domingo
Phone: +1 (809) 333-6600