What is Newtech Global?
Today the business environment is changing fast. In Newtech Global we help our clients adapt to it working together with a long-term strategic partnership vision. Because they way to achieve results requires the utilization of proven solutions with an experienced partner who understands the challenges of your business.
Every client is unique, and achieving success requires a tailored BPO solutions proposal that will consider the business industry and the unique challenges of the each client. The comprehensive solutions proposal can include customer acquisition, retention, customer service, and process reengineering. Our tailored model approach is based on three fundamental steps:
Work Areas
- Direct response campaigns: TV, Internet, media
- Customer service campaigns: Telecommunications, white lines and customized solutions
Our Services
Customer Service
- Solutions, reports, complaints records
- Information, consultation, welcome package, after-sales service
Automated Services
- Registration & Activation
- Data updates
- Report of problems and solution
Speech Recognition
- Information of office and customer service center
Virtual Agent
- Allows delivery of personalized voice messages to customers at a lower cost
IT Assistance Services
- Incident Request Management (IR)
- Product warranties
- Online customer support for electronic help (live chat)
- Customer support online telephone help
BackOffice Processes
- Data entry
- Documentation
- Collection and verification
- Transcription of forms
Remote Call Center
- Lease the technological infrastructure of Newtech Business Suite through the Internet to run your call center
Strategic Alliance
At Newtech Global we work with customers as a strategic partner contributing to our vision, proven experience and creativity so that our clients’ business is successful. We look at the overall business landscape, not just the part that can be outsourced, offering essential added value that exponentially increases the final results.
Strategic Alliance
At Newtech Global we work with customers as a strategic partner contributing to our vision, proven experience and creativity so that our clients’ business is successful. We look at the overall business landscape, not just the part that can be outsourced, offering essential added value that exponentially increases the final results.
Join the Tribe
We focus on finding the best talent for every role. Our people are the most significant asset we have, and having the best people sets us apart from other companies. We care about our team well-being, abilities, and potential; and we work very hard to keep everyone with us. Because having fun at what you do provides better business results.